RFQ-CUSTOMER RELATIONSHIP MANAGEMENT ("CRM") PLATFORM Tender, Canada - 24712660

Procurement Summary

Country : Canada

Summary : RFQ-CUSTOMER RELATIONSHIP MANAGEMENT ("CRM") PLATFORM

Deadline : 30 Jun 2023

Other Information

Notice Type : Tender

TOT Ref.No.: 24712660

Document Ref. No. : 060518

Competition : ICB

Financier : Self Financed

Purchaser Ownership : -

Tender Value : Refer Document

Purchaser's Detail

Purchaser : MINISTRY OF CITIZENS SERVICES
Gidden, Stephen Director, Enterprise ArchitectureMinistry of Citizens ServicesASPB4000 Seymour PlVictoria, British ColumbiaV8W 9V1 Phone: 1 (250) 415-0340
Canada
Email :stephen.gidden@gov.bc.ca

Tender Details

Invitation to prequalification for customer relationship management (crm) refers to practices, strategies and technologies that organizations - both in the private and public sector - can use to manage, analyze and document their interactions with customers, stakeholders and clients throughout the lifecycle of a particular service, with the goal of improving service relationships. The province is looking for crm platforms that are able to seamlessly manage the diverse set of government-to-citizen, or government-to-organization, interactions that comprise the "citizen lifecycle" leveraging multi-channel delivery to support integrated service delivery, both internal and external to government. For the province, the goal of implementing a crm platform will be to help the province stay connected with its citizens, businesses and organizations by streamlining business processes, improving service delivery, and increasing citizen engagement






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Closing Date: 30/06/2023 14:00

Documents

 Tender Notice