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ABU DHABI HERITAGE AUTHORITY- has floated a tender for Rfi-centralized Contact Center. The project location is UAE and the tender is closing on 22 Apr 2025. The tender notice number is 6579936, while the TOT Ref Number is 117815344. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : UAE
Summary : Rfi-centralized Contact Center
Deadline : 22 Apr 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 117815344
Document Ref. No. : 6579936
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Abu Dhabi Heritage Authority (AHA) is looking proposals from qualified vendors to implement and manage a centralized contact center solution based on Microsoft Dynamics 365. The primary goal is to enhance our customer service capabilities, improve operational efficiency, and deliver seamless, multi-channel support across our customer base. This solution should be scalable, integrated, and aligned with best practices for customer engagement, service quality, and operational excellence. The vendor will be responsible for not only setting up the system but also providing ongoing management, monitoring, and optimization services.
Documents
Procurement Documents for UAE
Access a comprehensive library of standard procurement documents specific to UAE. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in UAE
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