Revenues and Benefits Services Tender in United Kingdom - 142526733

Procurement Summary

Country: United Kingdom

Summary: Revenues and Benefits Services

Deadline: 31 Jul 2026

Posting Date: 03 Jun 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 142526733

Document Ref. No.:

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

75110000 - General public services
75310000 - Benefit services
79000000 - Business services: law, marketing, consulting, recruitment, printing and security

Purchaser's Detail

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Tender Details

Redcar and Cleveland Borough Council is undertaking preliminary market engagement in advance of a potential procurement for the provision of Revenues and Benefits services. The current contract for the Authority's Revenues and Benefits service delivery is due to expire on 7 May 2028. The Authority is therefore considering its future delivery model and is seeking to engage with suppliers that are capable of delivering a full end to end Revenue and Benefits Service to inform its strategic approach. This includes consideration of a range of options, including fully outsourced, in-house or a shared service model. The scope of services under consideration is expected to include, but is not limited to: • Council Tax and Business Rates administration and collection • Housing Benefit and Council Tax Support administration • Customer contact and service delivery in relation to the services • Revenues enforcement and recovery up to liability order stage • Fraud prevention, quality assurance and compliance activity • Digital service delivery and channel shift The purpose of this engagement is to: • Understand current market capability and capacity to deliver Revenues and Benefits services • Explore innovative delivery models, including the use of technology, automation and digital solutions • Assess supplier approaches to service transformation, efficiency and demand management • Gain insight into commercial models, cost drivers, and optimal contract structures • Understand key risks ...

Documents

 Tender Notice