Revenue Collection, Benefits Administration, Education Services (Uniform Grants,... Tender

Procurement Summary

Country: United Kingdom

Summary: Revenue Collection, Benefits Administration, Education Services (Uniform Grants, Free School Meals) and Relevant Customer Services

Deadline: 05 Sep 2025

Other Information

Notice Type: Tender

TOT Ref.No.: 123520381

Document Ref. No.:

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

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Tender Details

LBH is seeking to commission: - Revenue Collection covering collection and administration of Council Tax and Business Rates - Benefit Administration covering Housing Benefit, the Local Council Tax Support Scheme, Discretionary Housing Payments (DHP) and Discretionary Local Crisis Payments (DLCP) - Revenue and Benefits Customer Services (optional) - Education Services including Free School Meals and Uniform Grants Revenue Collection (council tax, business rates): Our vision for the Revenue Collection Service: The vision for the Revenue Collection service is to maximise collection through an accessible and fair service that makes it easy for residents and businesses to meet their obligations, while offering support and guidance when needed. Use technology and data to ensure the most effective collection techniques are applied through segmentation. To continually work to maximise the tax base for collection. Utilise the data gathered through the Revenue Collection service to improve business intelligence across the organisation. Current performance Council Tax · The Council Tax base at the end of FY2024/25 2025 was 111, 267, with a net collectable debit of £185.2m · The collection rate for 2024/25 was 97.1%, for exceeding the baseline target of 96% · Over the last five financial years (2019-24) Hounslow's collection rate has been above the mean for London Boroughs (excluding City) · In 2023/24 Hounslow had the sixth highest collection rate amongst the other 32 London Boroughs · F...

Documents

 Tender Notice