Revenue Collection and Benefits Administration Tender - 141721820

Procurement Summary

Country: United Kingdom

Summary: Revenue Collection and Benefits Administration Services

Deadline: 27 Jul 2026

Posting Date: 21 May 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 141721820

Document Ref. No.: DN815229

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

75110000 - General public services
75310000 - Benefit services
79940000 - Collection agency services

Purchaser's Detail

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Tender Details

The Authority is seeking a suitably qualified and experienced Service Supplier to deliver high quality, compliant and customer focused Revenue Collection and Benefits Administration Services from 1 October 2027. The contract will include: • Fully managed Revenue Collection Service including Council Tax and Business Rates Collection • Fully managed Benefits Administration Service including Housing Benefits, Council Tax Support and Discretionary schemes • Fully managed Free School Meals administration • Customer services for Council Tax, Business Rates, Housing Benefits, Council Tax Support, Discretionary Schemes and Free School Meals • Provision of the IT systems used: Business Rates system, and Council Tax and Benefits system, and any other systems, not provided or managed by the Council, necessary to meet requirements for service delivery • Provision of system management for the Business Rates system, and Council Tax and Benefits system, and any other systems, not provided or managed by the Council, necessary to meet the requirements for service delivery • Mobilisation of the service and system implementation • Ongoing service improvement, cost savings and benchmarking • Exit and transition management support Contract start and go-live: The Contract is anticipated to commence in February 2027 to enable mobilisation and implementation. The full live service will commence on 1 October 2027. Contract term and end dates: The initial term will run until 30 September 2032. The Aut...

Documents

 Tender Notice