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UNITED NATIONS HIGH COMMISSIONER FOR REFUGEES (UNHCR) has floated a tender for Request for Quotation for the Provision of Customer Relationship Management (Crm) Plugin Services for the Psp Thailand. The project location is Thailand and the tender is closing on 29 Sep 2025. The tender notice number is RFQ/25/022/RBAP/PSP, while the TOT Ref Number is 126525978. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: Thailand
Summary: Request for Quotation for the Provision of Customer Relationship Management (Crm) Plugin Services for the Psp Thailand
Deadline: 29 Sep 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 126525978
Document Ref. No.: RFQ/25/022/RBAP/PSP
Financier: United Nations High Commissioner for Refugees (UNHCR)
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
UNHCR PSP Thailand is looking for the service and platform to create an effective digital ecosystem to support digital fundraising, donor development and communication programs. UNHCR Thailand's social media especially LINE Official Accounts (@UNHCRThailand, @UNHCRDonation and @UNHCRFamily) including Facebook, Instagram and TikTok are essential for fundraising in Thailand. To improve donor experience and enhance operational efficiency, we want a customer relationship management (CRM) technology to integrate all channels and plugin required features in one place. We will utilise this service to reach out to donors and prospect donors including responding to enquiries, requests regarding to UNHCR works and donation issues and record bank transfer donation from donors. As LINE application and other social media platform are essential and widely used in Thailand, the CRM service is the solution to manage and engage donors, supporters and prospects from these platforms effectively.The service and platform should be easy to operate, and the access should be fully controlled by UNHCR. Besides, support tasks and maintenance services, the service must be compliance with PDPA and cannot access to the backend especially chat history and donor database.The frame agreement will be signed with the successful bidder for the initial duration of 12-months with potentially extendable for a further period of two times 12-months period, subject to satisfactory performance and budget availability...
Publish Date: 15-Sep-2025
UN Orgnization: United Nations High Commissioner for Refugees (UNHCR)
Type of Notice: Request for quotation
Documents
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