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BRISBANE CITY COUNCIL has floated a tender for Request for Proposal (RFP) for Contact Centre Telephony and Workforce Management Solution 520425. The project location is Australia and the tender is closing on 28 Mar 2018. The tender notice number is 520425, while the TOT Ref Number is 19708859. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Australia
Summary : Request for Proposal (RFP) for Contact Centre Telephony and Workforce Management Solution 520425
Deadline : 28 Mar 2018
Other Information
Notice Type : Tender
TOT Ref.No.: 19708859
Document Ref. No. : 520425
Financier : Self Financed
Purchaser Ownership : -
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
Request for proposal (rfp) for contact centre telephony and workforce management solution 520425
council is going to market for a contact centre telephony solution to:
provide a fully hosted system with no hardware located at council data centres,
provide a solution that does not require council software or licencing
improve the scalability of the contact centre
improve remote working for contact centre groups
improve business continuity, service and response for contact centre services.
The solution will be utilised by the following contact centre groups.
Council external public facing contact centres
lifestyle and community services (lcs)
cemeteries coordination centre.
Council internal contact centres
development services
ict service centre
solution centre
trade services
fleet services
vip ward office services.
The contact centre telephony will provide a zero-equipment on-site footprint at council facilities to provide the following services:
production contact centre environment,
production support contact centre environment,
wallboards and reporting, and
contact centre user administration portal.
Workforce management
council is seeking to establish a preferred supplier arrangement with the successful respondent from this rfp. under this arrangement, council will enter into a contract with the successful tenderer. The contract will be for up to 10 years. council will consider all term configurations proposed by the tenderer, for example 4+4+2
the details as to how such contracts are to operate and any such extension is to be granted are contained in the contract forming part of this rfp.
Date of release to market: 10 january 2018
tender closing date: 28 march 2018
contract commencement: 15 august 2018
respondents that are already registered on the brisbane city council supplier portal should click on the following link to login and view the rfp details: https://supplierportal.brisbane.qld.gov.au/irj/portal/?navigationtarget=obn://bosystemalias=sap_srm/botechnicalname=qte/operation=displayrfx&navmode=3&sapsrm_boid=0050568c74f51ee790fffea6743fc8a5
respondents that are not yet registered on the brisbane city council supplier portal should click on the following link to register before receiving access to view the rfp details;
https://basesrm.brisbane.qld.gov.au/sap/bc/webdynpro/sapsrm/wda_e_suco_sreg?sap-client=250
council contact officer: keith jones, ict procurement and contracting specialist | strategic procurement office. Organisational services| brisbane city council
email: keith.jones@brisbane.qld.gov.au
Closing Date: 2018-
Documents
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