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Request for Proposal Review and Update of Customer Tender - 147493334

The TORONTO TRANSIT COMMISSION - PCM OPERATING has issued a Tender notice for the procurement of a Request for Proposal Review and Update of Customer Service Centre Operations in the Canada. This Tender notice was published on 19 Aug 2026 and is scheduled to close on 03 Sep 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 147493334, while the tender notice number is P25DW25943 and Registering on the platform.

Procurement Summary

Country: Canada

Summary: Request for Proposal Review and Update of Customer Service Centre Operations

Deadline: 03 Sep 2026

Posting Date: 19 Aug 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 147493334

Document Ref. No.: P25DW25943

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

The TTC is seeking a Consultant to review two areas of the organization: Customer Service Centre (Phase 1) and the IT Service Centre (Phase 2) Optional. The findings of this analysis will provide the TTC with information to determine how to modernize the customer experience, both external and internal, for ease of use and greater efficiency as well as effectiveness of budget expenditures.REQUEST FOR PROPOSAL REVIEW AND UPDATE OF CUSTOMER SERVICE CENTRE OPERATIONS AT THE TTC RFP.: P25DW25943
Solicitation Type : RFP - Request for Proposal (Formal) Reference Number : 0000330151 Location : Canada, Ontario, Toronto Description : The TTC is seeking a Consultant to review two areas of the organization: Customer Service Centre (Phase 1) and the IT Service Centre (Phase 2) Optional. The findings of this analysis will provide the TTC with information to determine how to modernize the customer experience, both external and internal, for ease of use and greater efficiency as well as effectiveness of budget expenditures.REQUEST FOR PROPOSAL REVIEW AND UPDATE OF CUSTOMER SERVICE CENTRE OPERATIONS AT THE TTC RFP.: P25DW25943

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