Procurement Summary
Country: Poland
Summary: Request for Price Information for the Provision of a Comprehensive Call-Center Service with After-Sales Service for Customers of Online Ticket Sales Systems.
Deadline: 30 Apr 2026
Posting Date: 24 Apr 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 140037218
Document Ref. No.:
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Tender Details
POLREGIO S.A. invites Contractors with appropriate knowledge, experience and technical and organizational potential in the subject of the order to submit price information regarding the provision of a comprehensive call center service. Scope of the planned The order includes: Passenger hotline service, Customer service of the Online Ticket Sales System, E-mail handling of passenger inquiries and notifications, Providing and maintaining the IVR System. Detailed conditions for the implementation of the subject of the order have been described in Annex 1. Submitting price information is intended to estimate the value of the order and preliminary market research. At the current stage of the proceedings, there is no selection of an offer or conclusion of a contract. The Ordering Party does not require an RFI at the stage providing references, however, reserves the right to verify the knowledge and experience of Contractors at the stage of the Procedure. Record number: AU-016621
Documents
Tender Notice