Renovation of the Fs Call Center Description Tender - 137612146

Procurement Summary

Country: Slovakia

Summary: Renovation of the Fs Call Center Description: the Subject of the Contract is the Establishment and Provision of a Comprehensive, Secure, Effective Call Center Communication Service. Part of the Order is the Migration of Existing On-Premise Solutio...

Deadline: 23 Mar 2026

Posting Date: 12 Mar 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 137612146

Document Ref. No.: 3679 - IOX

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: EUR 1322916.00

Purchaser's Detail

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Tender Details

Renovation of the FS Call Center Description: The subject of the contract is the establishment and provision of a comprehensive, secure, effective Call Center communication service. Part of the order is the migration of the existing on-premise solution to the cloud environment and its subsequent management. Detailed the specification of the subject of the contract is given in the Competition documents "Volume III. Description of the subject of the contract". Type of contract: Services 4.1.3 Scope of procurement Estimated value Estimated value (BT-27-Procedure) (value): 1, 322, 916.00 Estimated value (BT-27-Procedure) (currency): Euro Main classification Classification type: Common procurement vocabulary Main CPV code: Services of information technologies: consultations, software development, internet and support Information on the additional classification of the subject of the contract Information on the additional classification of the subject of the order Classification type: Common procurement dictionary Additional CPV code: 72200000, 72260000, 72267000 4.1.4 Information on the place of fulfillment Information on the place of fulfillment Street: Lazovna Number: 63 City: Banska Bystrica ZIP code: 97401 Lower territorial unit of the country: Banskobystricky region Country: Slovakia Additional information about the place of fulfillment: Services can also be provided through VPN access, if the nature of the service allows it. 4.2 Competition conditions 4.2.1 Method of publication of reasons for Exclusion Method of disclosing reasons for exclusion Form of disclosing reasons for exclusion: Notice 4.2.2 Reasons for exclusion Reasons for exclusion Reason for exclusion: Evidence relating to persons convicted of a criminal offense Description/method of proof: Applicant or interested party proves the fulfillment of the condition of participation according to § 32 par. 1 letter. a) Act on public procurement no. 343/2015 Coll., that neither he, nor his statutory body, nor a m...
Deadline for submission of bids: (date): 23.03.2026 Deadline for submission of bids (time): 10:00 Bid validity Deadline for which the bid must remain binding Deadline for which the bid must remain binding (BT-98-Lot) (value): 6 Deadline for which the bid must remain binding (BT-98-Lot) (unit): Month Language of bids Language of bids Language in which bids can be submitted: Slovak Language of bids Language in which bids can be submitted: čestina Information on opening of bids Date of opening of bids: 23.03.2026 Bid opening time: 10:15 Bid opening description: Bid opening place: Bid opening, resp. their decryption and access, electronically, in a way determined by the functionality of EPVO, shall be carried out in accordance with the law on public procurement. Public the procuring agent shall, no later than five working days from the day of the opening of bids, send to all bidders who submitted bids within the deadline for submitting bids, the minutes of their opening, which contains the data published pursuant to § 52 par. 2 of the Act on Public procured. Place of opening of offers: The place of "online" access to offers is the web address: https://www.uvo.gov.sk/vyhladavanie/vyhladavanie-zakaziek/detail/550000 Security Security is required: yes Description of security: Security of the offer is required. Public the procuring entity requires the binding nature of the offer to be ensured by guaranteeing the offer in accordance with § 46 par. 1 and par. 3 of the Public Procurement Act, in the amount of EUR 60, 000.00 (in words: sixty thousand euros), or equivalent in another currency. Method of submitting offers or requests for participation Electronic tender submission: Mandatory Bid submission address (URL): https://www.uvo.gov.sk/vyhladavanie/vyhladavanie-zakaziek/detail/550000 Information about the tender documents Information about the tender documents Tender documents in official languages Competition documents in the official language Competition documents in the ...

Documents

 Tender Notice