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RATP has floated a tender for Reception Service and Management of Orientation and Sales Support Flows for Ratp Network Spaces. The project location is France and the tender is closing on 19 Jan 2026. The tender notice number is 833784-2025, while the TOT Ref Number is 132117525. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: France
Summary: Reception Service and Management of Orientation and Sales Support Flows for Ratp Network Spaces
Deadline: 19 Jan 2026
Posting Date: 16 Dec 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 132117525
Document Ref. No.: 833784-2025
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The purpose of this notice is to provide reception services and guidance and sales support flows for the RATP network spaces. The services consist of ensuring a diversity of missions, both complementary and adapted to the needs of the field, each contributing to advising, informing, guiding, making travel more fluid, regulating the different modes of transport, or even supporting travelers in the purchase of transport tickets. These missions include: • Management of passenger flows, aimed at optimizing comfort and guaranteeing safety in busy areas; •Reception, information and orientation, making it possible to deliver personalized or repetitive information, and to guide travelers towards the good routes or directions; •Support for rail regulation, consisting of facilitating the rapid exit of passengers from trains, in accordance with the operator's strict instructions; •Assistance in bus regulation, including support for load of passengers, checking the absence of passengers at the end of the journey, •Reporting on accessible lines (A and B) of the presence of a Wheelchair User (UFR) requiring the intervention of an RATP agent; •Support in the choice and purchase of the transport ticket, which can go as far as the direct sale of the ticket through mobility sales. The locations of intervention are multiple and concern all-mode sites (bus...
Document Type: Contract Notice Reference Number: DHA_2025SFD21214 Contract Type: services Authority Type: pub-undert Doc Title: Reception service and management of orientation and sales support flows for RATP network spaces Dispatch Date: 2025-12-15 Publish Date: 2025-12-16 Submission Date: 2026-01-19
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