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Qut it Service Management (Itsm) Platform Tender - 144264642

The QUEENSLAND UNIVERSITY OF TECHNOLOGY has issued a Tender notice for the procurement of a Qut it Service Management (Itsm) Platform in the Australia. This Tender notice was published on 30 Jun 2026 and is scheduled to close on 22 Jul 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 144264642, while the tender notice number is VP515191 and Registering on the platform.

Procurement Summary

Country: Australia

Summary: Qut it Service Management (Itsm) Platform

Deadline: 22 Jul 2026

Posting Date: 30 Jun 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 144264642

Document Ref. No.: VP515191

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

Qut It Service Management (Itsm) Platform
Queensland University of Technology (QUT) is seeking a solution to replace its current IT Service Management (ITSM) platform.QUT is inviting offers from experienced suppliers to provide a modern, cloud-native ITSM and Enterprise Service Management (ESM) platform, together with implementation and support services where required.The proposed solution must deliver a standardised, scalable, and contemporary service management capability across the University. It should enable core ITSM and broader ESM functions, improve self-service and automation, integrate with QUT’s enterprise systems, and provide secure and reliable service delivery.This request is driven by the need to replace QUT’s existing platform, which is highly customised, complex, and costly to maintain. The current system limits efficiency, automation, integration, and reporting, and introduces operational and security risks. QUT is seeking a modern, industry-aligned solution to improve user experience, operational performance, and long-term sustainability.The scope of the solution includes platform design and configuration, implementation, integration, data migration (where required), testing, deployment, training, and ongoing support and optimisation.The contract term will be an initial five years, with options to extend for two further terms of two years each, subject to performance.The solution will support QUT’s multi-campus environment. It is expected to be cloud-based, with services delivered remotely where ap...

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