Home » Tenders » Americas » Canada » Tender 101088315

Purchase of Software Licenses and Implementation Tender - 101088315

The LEGAL AID ONTARIO has issued a Tender notice for the procurement of a Purchase of Software Licenses and Implementation of Genesys Cloud Cx Ccaas in the Canada. This Tender notice was published on 11 May 2024 and is scheduled to close on 28 Jun 2024, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 101088315, while the tender notice number is RFP 2024 - 001 and Registering on the platform.

Procurement Summary

Country: Canada

Summary: Purchase of Software Licenses and Implementation of Genesys Cloud Cx Ccaas

Deadline: 28 Jun 2024

Posting Date: 11 May 2024

Other Information

Notice Type: Tender

TOT Ref.No.: 101088315

Document Ref. No.: RFP 2024 - 001

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

Name: Login to see tender_details

Address: Login to see tender_details

Email: Login to see tender_details

Tender Details

The aim of this procurement is to obtain licenses and implement the Genesys Cloud CX Contact Center as a Service (CCaaS) solution, along with Verint Workforce Management Essentials and Verint Quality Management This solution will replace Legal Aid Ontario's (LAO) existing contact center technologies with a comprehensive, integrated platform offering detailed reporting and analytics, call quality monitoring, and workforce management capabilities.
Solicitation Type : RFP - Request for Proposal (Formal)

Reference Number : 0000270041

Location : Canada, Ontario, Toronto

Description : The aim of this procurement is to obtain licenses and implement the Genesys Cloud CX Contact Center as a Service (CCaaS) solution, along with Verint Workforce Management Essentials and Verint Quality Management This solution will replace Legal Aid Ontario's (LAO) existing contact center technologies with a comprehensive, integrated platform offering detailed reporting and analytics, call quality monitoring, and workforce management capabilities.

Documents

Tender Notice

Browse More

All Tenders From Canada

All Tenders From Americas

Procurement Documents for Canada

Access a comprehensive library of standard procurement documents specific to Canada. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Canada

Explore Procurement Documents for Canada

Want To Bid in This Tender?

Get Local Agent Support in Canada and 60 More Countries.

View All The Services

View Tenders By