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LEGAL AID ONTARIO has floated a tender for Purchase of Software Licenses and Implementation of Genesys Cloud Cx Ccaas. The project location is Canada and the tender is closing on 28 Jun 2024. The tender notice number is RFP 2024 - 001, while the TOT Ref Number is 101088315. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Canada
Summary : Purchase of Software Licenses and Implementation of Genesys Cloud Cx Ccaas
Deadline : 28 Jun 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 101088315
Document Ref. No. : RFP 2024 - 001
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The aim of this procurement is to obtain licenses and implement the Genesys Cloud Cx Contact Center as a Service (CCaaS) solution, along with Verint Workforce Management Essentials and Verint Quality Management This solution will replace Legal Aid Ontario's (LAO) existing contact center technologies with a comprehensive, integrated platform offering detailed reporting and analytics, call quality monitoring, and workforce management capabilities.
Solicitation Type : RFP - Request for Proposal (Formal)
Reference Number : 0000270041
Location : Canada, Ontario, Toronto
Description : The aim of this procurement is to obtain licenses and implement the Genesys Cloud Cx Contact Center as a Service (CCaaS) solution, along with Verint Workforce Management Essentials and Verint Quality Management This solution will replace Legal Aid Ontario's (LAO) existing contact center technologies with a comprehensive, integrated platform offering detailed reporting and analytics, call quality monitoring, and workforce management capabilities.
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Procurement Documents for Canada
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