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SOUTH SAVO'S WELFARE AREA has floated a tender for Purchase of Customer and Personnel Feedback Application. The project location is Finland and the tender is closing on 11 Jun 2025. The tender notice number is 309464-2025, while the TOT Ref Number is 119082740. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Finland
Summary : Purchase of Customer and Personnel Feedback Application
Deadline : 11 Jun 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 119082740
Document Ref. No. : 309464-2025
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : EUR 400000
Purchaser's Detail
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Login to see detailsTender Details
The acquisition focuses on the solution to customer and personnel feedback management in the South Savo Welfare Area, which supports the collection, analysis and reporting of both customer experience and employee satisfaction information. Feedback information may be in quantitative or qualitative form.
The target of acquisitionIncludes:
1) Solving as a Software as a Service
2) A maintenance and support service for implementing the solution or an existing expansion of an existing solution.
The goal is to obtain a solution that supports customer experience and staffing with job satisfaction information, comparative informationproducing and utilizing feedback information in the development of operations, customer experience and staff job satisfaction. The solution is to produce up -to -date and high quality information on the subscriber's activities, services and service chains. Information obtained from the job satisfaction of staff is developedHR management. A solution to the feedback management solution is also expected to develop the development capacity to identify and identify future feedback forms andin order to make it possible. The solution to be purchased must allow at least multi-channel feedback information to be collected as customer or personnel surveys and the processing functions of free-form feedback. Feedback channels in customer surveys may include SMS, website, paper form, Feedback ...
Document Type: Contract Notice
Reference Number: 2368/02.08.00.01/2025
Contract Type: Services
Estimated Value: 400000 - eur
Authority Type: Ra
DOC TITLE 2025-05-13
PUBLISH DATE: 2025-05-14
Submission Date: 2025-06-11
Documents
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