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SOUTH SAVO'S WELFARE AREA has floated a tender for Purchase of Customer and Personnel Feedback Application. The project location is Finland and the tender is closing on 30 Apr 2025. The tender notice number is 216154-2025, while the TOT Ref Number is 117150902. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Finland
Summary : Purchase of Customer and Personnel Feedback Application
Deadline : 30 Apr 2025
Other Information
Notice Type : Tender
TOT Ref.No.: 117150902
Document Ref. No. : 216154-2025
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : EUR 400000
Purchaser's Detail
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Login to see detailsTender Details
The acquisition focuses on the solution to customer and personnel feedback management in the South Savo Welfare Area, which supports the collection, analysis and reporting of both customer experience and personnel job satisfaction information. Feedback information may be in quantitative or qualitative form. AcquisitionIncludes: 1) Software as a Service (Software as a Service) 2) Setting up or Expanding Solution 3) Maintenance and Support Service. The goal is to obtain a solution that supports customer experience and staffing with job satisfaction information, producing benchmarksAnd the use of feedback information in the development of operations, customer experience and employee job satisfaction. The solution is to produce up -to -date and high quality information on the subscriber's activities, services and service chains. Based on the data satisfaction of personnel, based on information obtained, developedHR management. Feedback information to be collected and processed by the solution must be combined with other metrics affecting customer and personnel experience. A solution to the feedback management solution is also expected to develop the development capacity to identify and identify future feedback forms andin order to make it possible. The solution to be purchased must allow at least multi-channel feedback information as customer or personnel surveys and free-form feedback processing. Feedback channels in customer surveys may include SMS, websites, paper form, feedback or chat.Vapaam ...
Document Type: Contract Notice
Reference Number: 2368/02.08.00.01/2025
Contract Type: Services
Estimated Value: 400000 - eur
Authority Type: Ra
DOC TITLE 2025-04-01
PUBLISH DATE: 2025-04-03
Submission Date: 2025-04-30
Documents
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