Provision of Telephone Service of Clients of the Electronic Tax Administration Electronic... Tender

Procurement Summary

Country : Poland

Summary : Provision of Telephone Service of Clients of the Electronic Tax Administration Electronic Fee System System

Deadline : 20 Jun 2025

Other Information

Notice Type : Tender

TOT Ref.No.: 120401916

Document Ref. No. : 364694-2025

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

2.1 The subject of the contract is the provision of services by the Contractor to the Employer covering the following tasks:

2.1.1.1.1.1.1.1.1.1 (basic order)-consisting in providing the telephone service of the Customer of SPOE KAS in the Employer's system, on business days between 6:00 to-22: 00 and inSaturdays and public holidays from work from 8:00 to 18:00. The scope of the basic order is determined by the proposed provisions of the contract (hereinafter referred to as the "PPU") and in particular point 3 of Annex 1 to PPU-description of the subject of the contract (hereinafter referred to as "OPZ").2 (Option law) - consisting in providing the telephone service of the Customer Customer in the Employer's system, on business days between 22:00 and 6:00 and on Saturdays and public holidays between 18:00 and 8:00,

2.1.2.2.2.2.2.2.2.2.2.2.2.2.2.2.The Ordering Party, on business days between 6:00 and-22: 00 and on Saturdays and public holidays between 8:00 and 18:00,

2.1.2.3.3 Planting 4 (Options Law) - consisting in supporting the Live Chat services in the ordering system in the system of the Ordering Party on business days between 22:00 - 6:00 and on Saturdays and public holidaysbetween 18:00 and 8:00;

2.1.2.4 Planning 5 (Option right) - consisting in handling the Video CHAT services in the ordering system, on business days between 6:00 to 22:00 and on Saturdays and public holidays from work from 8:00 to 18:00,

2.1.2.2.5.STOP ...
Document Type: Contract Notice

Reference Number: R/07/25/DPO/G

Contract Type: Services

Authority Type: CGA

DOC TITLE: provision of telephone service for clients of the customer of the Electronic Tax Administration System System

Dispatch Date: 2025-06-04

Publly Date: 2025-06-05

SubmissionDate: 2025-06-20

Documents

 Tender Notice