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CENTRAL BANK OF IRELAND has floated a tender for Provision of servicenow support. The project location is Ireland and the tender is closing on 21 Nov 2018. The tender notice number is 2018P002, while the TOT Ref Number is 27806078. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Ireland
Summary : Provision of servicenow support
Deadline : 21 Nov 2018
Other Information
Notice Type : Tender
TOT Ref.No.: 27806078
Document Ref. No. : 2018P002
Competition : ICB
Financier : Self Financed
Purchaser Ownership : -
Tender Value : Refer Document
Purchaser's Detail
Purchaser : CENTRAL BANK OF IRELAND
Po box 559
New wapping street, north wall quay
Dublin 1
Attn:
attached information
Ireland
Tender Details
Imtd use service now "jakarta" as its itsm tool. This system was upgraded from helsinki to jakarta in november 2017. The following sections are used to varied degrees within the organisation incident management, change management, request fulfilment, problem management, asset management, cmdb and the ess portal has been activated. The tool is customised (30%) to allow for standard use (customer specific it systems and services, customer specific categories, subcategories) and integrated with third party data centre providers. The central bank currently has approximately 1800+active users and 185 fulfillers.
type of contract:
services
Response deadline (Irish time) 21-11-2018 16:00
Documents
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