Provision of Service Level Agreement (Sla) Tender - 143096094

Procurement Summary

Country: Slovakia

Summary: Provision of Service Level Agreement (Sla) Services - Provision of Continuous and Professionally Guaranteed Technical Support, Operational Maintenance and Management of the Proarc Digitalization Workflow System

Deadline: 16 Jul 2026

Posting Date: 11 Jun 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 143096094

Document Ref. No.: 401495-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: EUR 270700.00

CPV Classification

72267000 - Software maintenance and repair services
60000000 - Transport services (excl. Waste transport)
72253200 - Systems support services
71356300 - Technical support services
48000000 - Software package and information systems

Purchaser's Detail

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Tender Details

Provision of Service Level Agreement (SLA) services - Ensuring continuous and professionally guaranteed technical support, operational maintenance and system management ProArc digitization workflow The subject of the contract is the provision of continuous and professionally guaranteed technical support, operational maintenance and management of the ProArc digitization workflow system and all its modules and components, which serve for processing, filing, quality control and long-term storage of digitized content, in order to ensure full functionality, stability and security of the system, including its integration links, user interfaces and supporting processes for working with digital objects (hereinafter referred to as "service services" or "services"), while the serviced software and the content of the service services are specified in Appendix no. 1 of the draft contract, which is an integral part of these Tender Documents and are a separate attachment to the stated subject of the contract. The provider undertakes to provide service services continuously during the entire period of validity and effectiveness of the contract in the form of regularly performed activities for the purpose of ensuring continuous support for the operation of the customer's serviced equipment (in 24x7 mode). Detailed definition of the subject of the contract, including elaborated public requirements of the contracting authority for the subject of the contract, consists of part B. Description of the subject of the contract of the Tender Documents and part D. Business conditions for providing the subject of the contract of the Tender Documents, which are a separate annex of the Tender Documents...
Document Type: Contract Notice Reference Number: ID 559436 Contract Type: services Estimated Value: 270700.00 - EUR Authority Type: body-pl-cga Doc Title: Provision of Service Level Agreement (SLA) services - Ensuring continuous and professionally guaranteed technical support, operational maintenance and management of the ProArc digitization workflow system Dispatch Date: 2026-06-10 Publish Date: 2026-06-11 Submission Date: 2026-07-16

Documents

 Tender Notice