PROVISION OF FREE INTERNET ACCESS-WIRELESS ACCESS Tender - 2768345

Procurement Summary

Country: Philippines

Summary: PROVISION OF FREE INTERNET ACCESS-WIRELESS ACCESS PROGRAM ON GOVERNANCE

Deadline: 28 Apr 2015

Posting Date: 11 Apr 2015

Other Information

Notice Type: Tender

TOT Ref.No.: 2768345

Document Ref. No.: gleyva-37-2015

Competition: ICB

Financier: Self Financed

Purchaser Ownership: -

Tender Value: Refer Document

Purchaser's Detail

Name: Login to see tender_details

Address: Login to see tender_details

Email: Login to see tender_detailsLogin to see details

Tender Details

The minimum output or deliverables shall include the following during the ninety (90) day project rollout
DELIVERABLES

A. Upon Contract Award/ Pre Installation Activities
*Technical Design (Survey Report)

* Detailed implementation Schedule (delivery, installation, testing, commisioning and acceptance) Including test procedure work methodology

* Service Level Agreement (refer to Appendix C for details)

* Frequency permit from NTC

* Detailed Network Diagram, Detailed Work Breakdown Sturcture, Bill of Materials Project Organization Chart, Communication Plan
B. Supply, Delivery and Installation

* Network Management System (NOC/AAA) including installation materials and accessories

* Equipment including installation materials and accessories (refer to Appendix D for details)

* Backbone cabling (refer to Appendix E for details)
C. Testing Commisioning and Traffice Cut-Over Activities

* Complete test plan for all hardware and softeware to be delivered and installed including labeling and documentation per site

* Test Plan which includes Hardware Test Plan, Network Test Plan, Connectivity Fail-over Test Plan, and Access Management Test Plan
D. Training and Factory Acceptance

* System Acceptance Test

* Training Plan

* Training Manuals
E. Landing Page/Mobile Application

* Approved Landing Page and Mobile Application with details in Appendix F
F. Post Implementation

* As-Built diagrams, Operational Plan, Security Management Plan, Equipment Manuals, Business Continuity Plan and Disaster Recovery Plan
The minimum monthly outputs or deliverables shall include the following during the five (5) year-contract
Monthly Deliverables

A. Link Loop ( Fiber Connection)

* 100% transfer of 1.5GB bandwith from DOST-ICTO iGov

* Redundancy solution in place in case of technical problems
B. Customer Ticketing and Response Service
* 24/7 Call center service to answer all inquiries, services, or technical support needed by the constituents
* Technical support to respond upon receipt of call and shall be available 24 hours a day, seven (7) days a week and will respond to Incident Report not more than 30 minutes on-site and 3 hours off-site
C. AAA

*Applied user policies implemented

*Update of policies within 10 minutes receipt of request from PICTO

* Report generation of collected data, incidents reports, and system status
D. NMS

* Constant (24/7) and real-time monitoring and management of network infrastructure

* Report generation of collected data, incidents reports, and system status
E. Landing Page and Mobile Application

* Constant update and management LINKod Kabitenyo Landing Page and Mobile Application
* Update shall be accomplished within 15 minutes of submission of data by PICTO
F. Technical Support

* Technical support shall respond to technical problems within 30 minutes on-site and 3 hours off-site
G. Reports

* All reports shall be submitted to PICTO by the first Monday of the following month

* Traffic Management

* Bandwith Allocation Management

* Users Access Management

* Node, device and link uptime/downtime reporting

* List of registered users including user information with corresponding service usage

* Summary of support requests and response
Management support must be provided with the following details:
1. Assignment of competent technical staff to provide technical support upon receipt of call and shall be available 24 hours a day, seven (7) days a week and sill respond ti Incident Report not more than 30 minutes on-site and 3 hours off-site
2. Supply, installation and provisioning of Network Management System (NMS), a set of hardware (NOC) and software tools (AAA) that will allow both the winning bidder and PICTO to supervise the individual components of the network within the project. Installation materials and accessories should be included.
* NOC - should be the focal point for network troubleshooting, software distribution and updating, router and domain name management, and performance monitoring. It should be accessible off-site (on cloud)
* AAA should work as follows and in line with the policies set by PICTO:
** Authentication - should determine and validate user identity
** Authorization - should provide users with the acess to resources that they are allowed to have and preventing users from accessing resources that they are not allowed to access.
*** Accounting - should provide and audit trail of users actions.
3. Comply with minimum requirements stated in the Service Level Agreement (SLA) (Please see Appendix C for details)
WARRANTY

The winning bidder shall be responsible for the warranty and replacement of components deployed, that the damage or malfunction is due to manufacturing defect, or wear and tear, or Force Majeure only. The winning bidder shall also deliver any upgraded version of the software if it is applicable to the project based on the current scope of work and specifications.
a) Hardware: All hardware equipment deployed by the winning bidder shall have warranty against manufacturing defect, or waer and tear, or Force Majeure during the rool out period and operation period. Exclusions from warranty and replacement coverage are damages or malfunctions caused by vandalism, or third party aggression, or fortuitous event. A fortuitous event is one which could not be foreseen, or which thought fourseen, and is inevitable. An event is considered fortuitous if the following elements concur: (a) the cause of the unforseen and unexpected occurance; (b) it must be impossible for foresee the event, or if it can be foreseen, it must be imposible to avoid; (c) the occurance must be such to render it imposible for the Bidder to fulfill his obligations in a normal manner.
b) Replacement : All hardware equipment for replacement due to warranty coverage shall be replaced with similar dimensions or capacity within the acceptable period agreed upon and in accordance to the Service Level Agreement (SLA) document that shall be provide along with the contract for the project.
c) Software: All software deployed by the winning bidder shall have maintenance support and applicable software upgrades during the operation period. Maintenance support and applicable software upgrades shall be in accordance with an End User License Agreement.
*VAT-inclusive
Pre-bid Conference

DateTimeVenue

16/04/20159:00 AMBAC Office 2nd Floor Provincial Capitol Building Trece Martires City 4109

Documents

 Tender Notice