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THE LATER has floated a tender for Provision of a Live Chat Solution in Saas Mode and Associated Services. The project location is France and the tender is closing on 26 Apr 2024. The tender notice number is 169426-2024, while the TOT Ref Number is 99154324. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : France
Summary : Provision of a Live Chat Solution in Saas Mode and Associated Services
Deadline : 26 Apr 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 99154324
Document Ref. No. : 169426-2024
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : EUR 420000
Purchaser's Detail
Purchaser : THE LATER
Address: 9 RUE DU COLONEL PIERRE AVIA
Town: PARIS
NUTS-Code: FR101
Postal Code: 75015
Attn: Mondir TOUFIK
Phone: 33144325151
France
Email :mondir.toufik@laposte.fr
URL :https://www.laposte.fr
Tender Details
The Digital Channels Department of La Poste SA wishes to set up a Live Chat solution in SaaS mode and associated services. This tool will be used by La Poste internal chatters and their managers in order to diversify communication channels with our Business and Co customers.llectivities.
.
The solution must comply with the General Data Protection Regulation (GDPR).
Data hosting must be located within the European Union (EU), a country in the European Economic Area ( EEA) or a country recognized as adequate by the European Unionropeenne.
The solution must comply with the obligations of digital accessibility, and responsible design of digital services.
The solution must also comply with the La Poste group's IS security policy (PSSI-G).
The consultation file which will be sent to selected candidates
Provision of a Live Chat Solution in SaaS mode and associated services
The consultation aims to provide a Live Chat solution in SaaS mode and associated services. The functional need is broken down into 4 parts:
- AdministrationLive Chat, personalization of the agent profile and chat;
- Live communication with customers, with decision support;
- Use of data and provision of a platform for users to access conversations and KPIs;
- Interfacing features with p...
Document Type: Contract Notice
Reference Number: 2024DOS11815
Contract Type: supplies
Estimated Value: 420000 - EUR
Authority Type: pub-undert
Doc Title: Supply of a Live Chat Solution in SaaS mode and associated services
Dispatch Date: 2024-03-20
Publish Date: 2024-03-21
Submission Date: 2024-04-26
Documents
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