Provision of an it Service Management (Itsm) Tender - 138726331

Procurement Summary

Country: United Kingdom

Summary: Provision of an it Service Management (Itsm) Solution

Deadline: 28 Apr 2026

Posting Date: 31 Mar 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 138726331

Document Ref. No.:

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

48100000 - Industry specific software package
48460000 - Analytical, scientific, mathematical or forecasting software package
48480000 - Sales, marketing and business intelligence software package
48900000 - Miscellaneous software package and computer systems
72222300 - Information technology services
72260000 - Software-related services

Purchaser's Detail

Name: Login to see tender_details

Address: Login to see tender_details

Email: Login to see tender_details

Login to see details

Tender Details

The Northern Ireland Assembly Commission is seeking to procure a supplier to design, implement and deliver a centralised, cloud-based Commercial Off-the-Shelf (COTS) IT Service Management (ITSM) solution that will: • Provide IT service users with a consistent, accessible, and trackable interface for requesting services regardless of the business area or team responsible. • Improve operational efficiency using modern technology for faster issue diagnosis, faster routing, self-education and self-service. • Streamline service delivery through automation and integrated workflows. • Improve organisational resilience via knowledge base development and smarter incident management. • Offer real-time reporting and analytics for improved decision-making. • Enable accurate, organisation-wide asset visibility and control. • Ensure change control policies and procedures are adhered to, with improved governance and documentation.
Notice identifier : 2026/S 000-029172
CPV classifications: 48100000 - Industry specific software package48460000 - Analytical, scientific, mathematical or forecasting software package48480000 - Sales, marketing and business intelligence software package48900000 - Miscellaneous software package and computer systems72222300 - Information technology services72260000 - Software-related services

Documents

 Tender Notice