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The AUSTRALIAN TAXATION OFFICE has issued a Tender notice for the procurement of a Provision of an Interactions Centre Solution in the Australia. This Tender notice was published on 16 Jan 2026 and is scheduled to close on 02 Mar 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 133756020, while the tender notice number is SPC-10676 and Registering on the platform.
Procurement Summary
Country: Australia
Summary: Provision of an Interactions Centre Solution
Deadline: 02 Mar 2026
Posting Date: 16 Jan 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 133756020
Document Ref. No.: SPC-10676
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The ATO is seeking a single service provider to deliver a managed service including the provision, implementation and transition, and ongoing managed services for an Interactions Centre Solution (ICS) that support the ATO's interactions and business transformation. The new ICS will replace the current ATO Contact Centre and unlock significant technology opportunities, increasing the ATO's ability to harness automation, AI and digital innovation to improve the taxpayer and staff experience. The Services include the provision, transition in and ongoing managed services for a modern Solution consisting of a set of products, applications, infrastructure and services that will provide a cohesive, scalable and multi-channel interaction platform that integrates with existing and future ATO systems.
Category : 81162000 - Software as a Service (SaaS - Cloud)
Close Date & Time : 2-Mar-2026 2 : 00 pm (ACT Local Time)
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