Provision of Debt Collection Services Tender - 147865801

Procurement Summary

Country: United Kingdom

Summary: Provision of Debt Collection Services

Deadline: 28 Sep 2026

Posting Date: 25 Aug 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 147865801

Document Ref. No.: SR965136994

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

66171000 - Financial consultancy services
71621000 - Technical analysis or consultancy services
75112000 - Administrative services for business operations
75120000 - Administrative services of agencies
75130000 - Supporting services for the government
79200000 - Accounting, auditing and fiscal services
79400000 - Business and management consultancy and related services
79940000 - Collection agency services

Purchaser's Detail

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Tender Details

HMRC is inviting suppliers to take part in pre-market engagement to help us understand market capability, appetite and delivery options for future third-party debt collection services. HMRC wants to understand what the market can offer across the end-to-end debt recovery lifecycle, including debt collection, debt analytics, affordability assessment, data enrichment, customer engagement, vulnerability support and related debt collection services. HMRC is particularly interested in understanding how suppliers can combine these capabilities to ensure debts are collected fairly and sustainably, including the identification and ethical treatment of vulnerable customers, improved recovery outcomes, customer experience, operational resilience and value for money. The services HMRC may need could include, but aren't limited to: • Managed debt collection services • Debt collection agency services • Debt placement and allocation services • Debt segmentation and treatment strategy services • Customer contact and engagement services • Digital self-service repayment solutions • Affordability assessment services • Open Banking enabled repayment and affordability solutions • Data enrichment and tracing services • Debt analytics and predictive modelling services • Vulnerability identification and support services • Overseas debt recovery services • Business debt recovery services • Fraud, error and debt analytics services • Management information, reporting and performance analytics • Contin...

Documents

 Tender Notice