Provision of Debt Collection Services Tender - 144795584

Procurement Summary

Country: United Kingdom

Summary: Provision of Debt Collection Services

Deadline: 22 Jul 2026

Posting Date: 09 Jul 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 144795584

Document Ref. No.: CRN-25-10

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

79940000 - Collection agency services

Purchaser's Detail

Name: Login to see tender_details

Address: Login to see tender_details

Email: Login to see tender_details

Login to see details

Tender Details

The Driver and Vehicle Licensing Agency (DVLA) is undertaking preliminary market engagement in advance of a future procurement for the provision of debt collection services. The requirement will support DVLA in the recovery of outstanding debts arising from its statutory functions. The services are required include a 'prime' contractor who is FCA regulated. Interested parties are required to have the capacity and capability to oversee a panel of subcontracted DCA's to provide continuity and scalable placement capability across the lifecycle of the DVLA debt collection process. Suppliers who are interested in this opportunity must have the capability to arrange re-payment of each DVLA case whilst carrying out services such as: • Enrichment; • Segmentation (based upon customer circumstances and propensity to pay); • Continuous Improvement; • Management Reporting; • Varying customer contact and engagement activities; • Signposting for vulnerable customers; • Resolution of customer's outstanding debt, or setting up payment plans, dependent on individual customer circumstances. DVLA is seeking feedback from the market to understand current market capability and capacity, explore innovative approaches to debt recovery and customer engagement, inform the development of the procurement strategy and commercial model, and help shape the future service specification and contractual documentation. For information purposes, DVLA currently out-source circa 60k - 70k placements per month w...

Documents

 Tender Notice