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BRITISH COLUMBIA has floated a tender for Provision of a Customized Telephone and Web Based Confidential Complaint Mechanism to Address a Range of Container Trucker Concerns Relating to the Work of the Container Trucking Commissioner. The project location is Canada and the tender is closing on 16 Mar 2024. The tender notice number is MOTI TCSB NOI 2024-03-06, while the TOT Ref Number is 98312031. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Canada
Summary : Provision of a Customized Telephone and Web Based Confidential Complaint Mechanism to Address a Range of Container Trucker Concerns Relating to the Work of the Container Trucking Commissioner
Deadline : 16 Mar 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 98312031
Document Ref. No. : MOTI TCSB NOI 2024-03-06
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
Purchaser : BRITISH COLUMBIA
Boyd, Justin
Region of Delivery : British Columbia
Canada
Tender Details
Provide a Confidence Line telephone and web based service that provides intake coverage 24/7, 365 says per year for both new and returning callers. Program will receive information from employees, students, customers, suppliers, contractors, and/or others who have suspicion of wrongdoing, illegal orunethical acts, or non compliance with company policies or procedures. Theservice must allow for 800 national and international numbers that will beforwarded to the call centre.A secure E-web reportingcommunications process will also be provided that allows for direct and confidential communication between the Reporting Party and the Drayage Confidence Line. Complainants must be able to anonymously log on from a secure website that is created and customized to the Drayage Confidence Line requirements. The option to directly upload electronic documents must be provided, as well as the option to forward documentation to the Confidence Line office.The service must have the ability to receive and document multiple calls and electronic reports simultaneously, and be designedto meet the needs of all users and effected parties. A set of questions andclassifications must be developed that reflect the complexities of the sector and the typical complaints. Reporting software must be included in theservice, with sufficient oversight and quality control in place for all complaints received.le="font-family:"BC Sans""Call agents are expected to have previous call centre experience with the abili...
Solicitation Number : MOTI TCSB NOI 2024-03-06
Solicitation Type : Noi_Png
Closing Date : 03/16/2024
Category : Services
Documents
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