Provision of Contact Management and Business Tender - 142545716

Procurement Summary

Country: Ireland

Summary: Provision of Contact Management and Business Administration Services

Deadline: 10 Jun 2026

Posting Date: 03 Jun 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 142545716

Document Ref. No.: 380173-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: EUR 7795004

CPV Classification

79512000 - Call centre
64214200 - Telephone switchboard services
79500000 - Office-support services
79511000 - Telephone operator services
79342300 - Customer services
79342320 - Customer-care services

Purchaser's Detail

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Tender Details

Provision of Contact Management and Business Administration Services
The Supplier will be required to provide a range of services under the following four service categories: Information Provision Service (Service Category 1), Booking Service (Service Category 2), Back Office Administration and Fulfilment Service (Service Category 3), and Onsite Administration Support (Service Category 4). The Supplier shall deliver a fully integrated information provision service, booking, and back office administration function on behalf of the National Transport Authority (NTA) for all small public service vehicle (SPSV) related activities. This end-to-end service must operate across multiple channels and support efficient licensing processes. Across all service categories, the Supplier must maintain high levels of accuracy, professionalism, and compliance; follow NTA approved processes and documentation; provide secure, PCI compliant payment processing; deliver strong quality assurance and implement corrective actions; and ensure seamless operational support, effective communication, and timely escalation.
Doc Title: Provision of Contact Management and Business Administration Services
Contract Type: services
Document Type: Contract Notice

Contract Type: services

Estimated Value: 7795004 - EUR

Authority Type: body-pl-cga

Doc Title: Provision of Contact Management and Business Administration Services

Dispatch Date: 2026-06-02

Publish Date: 2026-06-03

Submission Date: 2026-06-10

Documents

 Tender Notice