Provision of Contact Centre Services to the Legal Tender - 138613476

Procurement Summary

Country: United Kingdom

Summary: Provision of Contact Centre Services to the Legal Aid Agency

Deadline: 28 Apr 2026

Posting Date: 28 Mar 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 138613476

Document Ref. No.: LAA - DSCC/CLAOS 2027

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

79100000 - Legal services
79342300 - Customer services
79512000 - Call centre

Purchaser's Detail

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Tender Details

The Legal Aid Agency (“LAA”) is inviting Tenders from Lot 1 (Citizen Experience) of Outsourced Services Framework (RM6295) for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS). The DSCC service manages the logging, identification and deployment of defence solicitors to provide free legal advice to clients detained in police custody in England and Wales. The CLAOS is a call centre service that assesses whether a client's legal issue is in scope of legal aid and whether they are financially eligible. If they are eligible, it refers the client to specialist advice provided through legal aid or, if not, directs clients to alternative sources of help and assistance.
Notice identifier : 2026/S 000-028308
CPV classifications: 79100000 - Legal services79342300 - Customer services79512000 - Call centre

Documents

 Tender Notice