Login
Login
Register
Complete Your Profile
Change Password
Request a Password Reset
Download Documents
Download Documents
Get Help to Participate in This Tender
LEGAL AID AGENCY has floated a tender for Provision of Contact Centre Services to the Legal Aid Agency. The project location is United Kingdom and the tender is closing on 10 Aug 2025. The tender notice number is LAA - DSCC/CLAOS 2026, while the TOT Ref Number is 121594060. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: United Kingdom
Summary: Provision of Contact Centre Services to the Legal Aid Agency
Deadline: 10 Aug 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 121594060
Document Ref. No.: LAA - DSCC/CLAOS 2026
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
Name: Login to see tender_details
Address: Login to see tender_details
Email: Login to see tender_details
Login to see detailsTender Details
The Legal Aid Agency ("LAA") is inviting Tenders for contracts to deliver the LAA Contact Centre Services which comprise the Defence Solicitor Call Centre (DSCC) and the Civil Legal Advice Operator Service (CLAOS). The DSCC service manages the logging, identification and deployment of defence solicitors to provide free legal advice to clients detained in police custody in England and Wales. The CLAOS is a call centre service that assesses whether a client's legal issue is in scope of legal aid and whether they are financially eligible. If they are eligible, it refers the client to specialist advice provided through legal aid or, if not, directs clients to alternative sources of help and assistance.
CPV classifications: 79100000 - Legal services79342300 - Customer services79512000 - Call centre
[Disclaimer: For this notice no specific deadline was given hence we have added 45 Days from the date of posting]
Documents
Procurement Documents for United Kingdom
Access a comprehensive library of standard procurement documents specific to United Kingdom. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in United Kingdom
Want To Bid in This Tender?
Get Local Agent Support in United Kingdom and 60 More Countries.
View Tenders By
Sign in with Google