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OFFICE OF THE COMMONWEALTH OMBUDSMAN has floated a tender for Provision of a Complaint, Case and Client Relationship Management System and Associated Services. The project location is Australia and the tender is closing on 05 Feb 2024. The tender notice number is OCO 2023/0047, while the TOT Ref Number is 93732462. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Australia
Summary : Provision of a Complaint, Case and Client Relationship Management System and Associated Services
Deadline : 05 Feb 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 93732462
Document Ref. No. : OCO 2023/0047
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : Refer Document
Purchaser's Detail
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Login to see detailsTender Details
The Office of the Commonwealth Ombudsman ('the Office') is seeking the provision of a Client Relationship Management System to support its management of complaints, cases and client liaison. The Office is seeking a solution that is provided as 'Software as a Service' where licensing/subscription is combined with access to the solution. The Office does not wish to be responsible for maintaining any infrastructure or software. The Office is seeking a primary contractor to provide the services needed to tailor the system to meet our business requirements. There may be multiple suppliers sub-contracted to provide the full range of services but our Office wishes to work through a primary contractor. For subscription/licensing however, the Office has a strong preference to purchase directly from the system vendor, not through a third party.
Category : 81111700 - Management information systems MIS
Close Date & Time : 5-Feb-2024 10 : 00 am (ACT Local Time)
Documents
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