Provision of Cloud Contact Center System with Customer Relationship Management (Crm)... Tender

Procurement Summary

Country: Thailand

Summary: Provision of Cloud Contact Center System with Customer Relationship Management (Crm) Software for Psp Unhcr, Representation in Thailand.

Deadline: 29 Jul 2025

Other Information

Notice Type: Tender

TOT Ref.No.: 122833092

Document Ref. No.: RFQ/25/016/RBAP/PSP

Financier: United Nations High Commissioner for Refugees (UNHCR)

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

Name: Login to see tender_details

Address: Login to see tender_details

Email: Login to see tender_details

Login to see details

Tender Details

Private Sector Partnerships (PSP) in Thailand has been achieving outstanding results since its establishment in May 2008. PSP Thailand continues to diversify its fundraising portfolio especially the Direct dialogue fundraising, or face to face (F2F) fundraising which are conducted in-house and Digital and Multi-Channels fundraising. Through in-house and Digital/Multi-Channels fundraising programmes, PSP generates the largest portion of funds that go directly to support refugees in Thailand and around the world. PSP Thailand has established in-house contact center in 2021 to expedite the fundraising activities. The objective includes acquiring new donors and generating additional income from existing donors from telemarketing activities. The service provider will be responsible to provide cloud contact centre with Customer relationship management (CRM) software that are used for outbound telemarketing campaigns, focusing with telesales functions and inbound call services to improve Acquisition and Donor Development. PSP Thailand aims to run the project with cost efficiency while achieving an effective fundraising result from innovative cloud contact centre infrastructure. The function must equip with the automation of dialling telemarketing campaign calls and robust KPI's tracking. As part of this process, PSP Thailand also wants to address backend data architecture/security issues that will accompany integration with Salesforce, credit card validation and other future that...
Publish Date: 15-Jul-2025
UN Orgnization: United Nations High Commissioner for Refugees (UNHCR)
Type of Notice: Request for quotation

Documents

 Tender Notice