Provision of a Case Management System Tender in Ireland - 139503236

Procurement Summary

Country: Ireland

Summary: Provision of a Case Management System and Reporting Solution for Fiosrú

Deadline: 29 May 2026

Posting Date: 14 Apr 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 139503236

Document Ref. No.: 253622-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

72000000 - IT services: consulting, software development, Internet and support

Purchaser's Detail

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Tender Details

Provision of a Case Management System and Reporting Solution for Fiosrú
Fiosrú requires a modern platform that not only supports the management of cases but also strengthens the organisation's ability to meet its strategic priorities of dealing with complaints in a timely, efficient and effective manner as well as promoting confidence in the process for resolving complaints and in investigations. The procurement of a new CMS is a foundational part of Fiosrú-s Digital Roadmap whereby it is intended that digital and data systems will be used to drive secure, efficient and innovative delivery with the goal of being digital by default. The CMS will serve as the main platform for the Complaints and Investigations Directorate which currently comprises of circa 100 staff. However, other business units which form part of the Administration Directorate such as the Statutory Review Unit, the Legal Services Unit and the Data Protection Unit will also access and use the CMS and will require separate and distinct workflows. Fiosrú has adopted a hybrid working model with the majority of staff based in Dublin with offices also in Cork and Longford. Investigative staff, due to the nature of their work, frequently work in the field conducting enquiries.
Doc Title: Provision of a Case Management System and Reporting Solution for Fiosrú
Contract Type: services
Document Type: Prior Information Notice

Contract Type: services

Authority Type: cont-ent

Doc Title: Provision of a Case Management System and Reporting Solution for Fiosrú

Dispatch Date: 2026-04-13

Publish Date: 2026-04-14

Submission Date: 2026-05-29

Documents

 Tender Notice