provision of budapest service centre (bsc) voice Tender - 7835665

Procurement Summary

Country: Hungary

Summary: provision of budapest service centre (bsc) voice network

Deadline: 19 Sep 2016

Posting Date: 22 Aug 2016

Other Information

Notice Type: Tender

TOT Ref.No.: 7835665

Document Ref. No.: RFP/2016/788

Competition: ICB

Financier: United Nations Secretariat

Purchaser Ownership: -

Tender Value: Refer Document

CPV Classification

45213100 - Construction work for commercial buildings

Purchaser's Detail

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Tender Details

PROVISION OF BUDAPEST SERVICE CENTRE (BSC) VOICE NETWORK
Deadline: 19-Sep-2016 23:59
Time zone: (GMT 2.00) Brussels, Copenhagen, Madrid, Paris
Description:

Summary
The present terms of reference cover the provision of service and maintenance for the voice network currently implemented in the UNHCR Budapest Service Centre (BSC), as per specifications below.
BSC spans over the following 2 locations:
UNHCR Budapest Service Centre, designated as BSC 1, 5/B-C-D Ipoly utca, 1133 Budapest

UNHCR Budapest Service Centre (extension) designated as BSC 2, Buildings B-C, 1st and 2nd floors, Duna Tower, 22 Népfürdo Utca, 1138 Budapest
Timeline
In case a new service provider is selected (transfer of services from the current incumbent, T-systems) the new service provider is expected to resume full services to UNHCR at the cut-off date of the current contract. The bidder will make sure the transition period with the current incumbent is factored in the offer to UNHCR inclusive but not limited to direct coordination with T-systems. The start of the service, in full production mode, including work acceptance by UNHCR, are expected for the 16th of January 2017.
Technology
The technology used is Cisco Business Edition BE 6000 running Cisco Unified Communications Manager (CUCM) release 10.5.2, the deployment type is a High Availability (HA) cluster.
The following constitute typical core components of the design. It is the Service Provider’s responsibility to cross check, correct and complete to provide a turnkey service and maintenance solution to UNHCR.
CUCM Servers (VM/UCS) Publisher

Subscriber
CUCM Configurations Group Configuration

Date / Time Configuration

Region Configuration (usage of voice codecs, G.711 and G.729)

Device Pool Configuration

Media Resources Configuration (Conferencing, Transcoding, MoH, Voice Gateway, Media Termination Points (MTP)
Dial Plan (Extension of the current Dial Plan)

Numbering Plan (DN Range, Extensions)

Geneva and Hungary PSTN translation

Partition Management & Calling Patterns (Internal-2 Campuses, Local/Domestic PSTN, Domestic Mobile, International PSTN/Mobile, HQ)

Voice Gateway / SRST (current)

Cisco UCS Expressway (Firewall Traversal)

Trunking (SIP), BSC 1 and BSC 2 / BSC 1 and HQ

Cisco Prime (Provisioning, Administration and Central Management)

Cisco Unity Connection (Voice Mail / Auto-Attendant)

Cisco Unified IM & Presence

Cisco Jabber

Licence Migration as required (CDLU to CUCL Essential, Basic, Enhanced, Enhanced+/ CDLU to CUWL Standard, Professional / CUCSS to CSSS) and Licence Augmentation

FAC / PIN Administration

Billing Platform (Local / Domestic only + CDR production for central HQ billing)

IP/Analogue (existing) Devices
UNSPSC:

J - Services

81000000 - Engineering and Research and Technology Based Services

81160000 - Information Technology Service Delivery
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Documents

 Tender Notice