Procurement Summary
Country : Slovakia
Summary : Providing Support Services to Ensure the Operation of Ehealth Support Information Systems
Deadline : 15 Apr 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 98828272
Document Ref. No. : 158770-2024
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : EUR 2665830
Purchaser's Detail
Purchaser : NATIONAL CENTER FOR HEALTH INFORMATION
NUTS-Code: SK010
Phone: 421239013105
Slovakia
Email :katarina.grejtakbednarikova@nczisk.sk
Tender Details
The subject of the contract is to ensure the operation of support information systems: Contact Center, Service Desk, Umbrella Monitoring and Dynatrace (hereinafter referred to as "APV" or "CSM") based on agreed target levels of support services (ServiceLevelTarget - SLT). Part of the subject of the contract is also the providerthose of order services according to the requirements of the public contracting authority.
Providing support services for ensuring the operation, maintenance and development of supporting information systems eHealth
The subject of the contract is ensuring the operation of supporting information systems: Contact Center, Service Desk, Umbrella Monitoring and Dynatrace (hereinafter referred to as "APV" or "CSM") based on agreed target levels of support services (ServiceLevelTarget - SLT). Part of the subject of the contract is the provision of the following support services:
-Service support - Incident / Problem Management, Upgrade / Update for Accountsktne center,
-Service support Incident / Problem Management, Upgrade / Update for Service Desk,
-Operational support Prophylaxis for Contact Center,
-Operational support Prophylaxis for Service Desk,
-Reporting/Evaluation.
Part of the subject of the contract is also the provision of order serviceseb according to the requirements of the public contracting authority in the area:
-Change support Change management, Upgrade / Update,
-Operational support Consultation, Administration, Training,
-Operational support Prophylaxis
Doc Title: Provision of support services to ensure the operation of supporting information systems. ..
Document Type: Contract Notice
Reference Number: 035-3000-2022
Contract Type: services
Estimated Value: 2665830 - EUR
Authority Type: body-pl-cga
Doc Title: Provision of support services for ensuring the operation of eHealth support information systems
Dispatch Date: 2024-03-14
Publish Date: 2024-03-15
Submission Date: 2024-04-15
Documents
Tender Notice