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INSTITUTE OF SOCIAL SECURITY INSTITUTE has floated a tender for Providing a Subscription Maintenance, Update and Servicing of the Nssi Contact Center. The project location is Bulgaria and the tender is closing on 15 Sep 2025. The tender notice number is 536015-2025, while the TOT Ref Number is 124645786. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: Bulgaria
Summary: Providing a Subscription Maintenance, Update and Servicing of the Nssi Contact Center
Deadline: 15 Sep 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 124645786
Document Ref. No.: 536015-2025
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: BGN 735000.00
Purchaser's Detail
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Login to see detailsTender Details
The subject of this order is the provision of post -warranty subscription support and update of the current system for management of the NSSI Contact Center. In addition, it is necessary to provide subscription service to cover the software and The hardware components of all installations related to the operation of the IP voice communications system, including the necessary licenses.
The main purpose, which performs this system is, servicing incoming calls, through automatic voice response (IVR), distribution of calls to operators (Automatic Call Distributor (ACD) and registration of Customer Relationship Manegement (CRM) (CRM) (CRM) And supervisors use Cisco Finesse as a desktop, providing easy access to the applications and information required for customer service. In compliance with this purpose, additional components are provided for recording call recording and automatically generate voice messages (Text-to-Speech (TTS). The currently contacted contact center is integrated with the NSSI IP telephone center, the call record server and CRM.
The Subscription Maintenance of the Contact Center includes providing 122 licenses for a period of 36 (thirty -six) months according to They ...
Document Type: Contract Notice
Reference Number: 513560
Contract Type: Services
Estimated Value: 735000.00 - BGN
Authority Type: Body-Pl
DOC TITLE: Providing subscription support, update and service to the NSSI Contact Center
Dispatch Date: 2025-08-14
Publish Date: 2025-08-18
Submission Date: 2025-09-15
Documents
Procurement Documents for Bulgaria
Access a comprehensive library of standard procurement documents specific to Bulgaria. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Bulgaria
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