Providing an Integrated and Omni-canal Call Center Tender - 65499506

Procurement Summary

Country: France

Summary: Providing an Integrated and Omni-canal Call Center Tool for the National Securile Agency and Associated Telecommunications Services

Deadline: 30 Jun 2022

Posting Date: 17 Apr 2022

Other Information

Notice Type: Tender

TOT Ref.No.: 65499506

Document Ref. No.: 204370-2022

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

64210000 - Telephone and data transmission services
72212333 - Contact management software development services
72212445 - Customer Relation Management software development services

Purchaser's Detail

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Tender Details

Document Type: Corrigendum / Additional Information (please Refer Tender Document)
Title: Providing an Integrated and Omni-Canal Call Center Tool for the National Securile Agency and Telecommunications Benefits Associates
REFERENCE NUMBER: 2022-0284
Contract Type: Services
Description: The purpose of the framework agreement is the provision, the establishment and maintenance of an integrated solution of the Customer Relationship Center (RCMP) for the Citizens Contact Center (CCC) of the anters. It constitutes a mono-attribute framework agreement. The framework agreement does not include a minimum amount but a maximum amount of 20, 000, 000 euro (s) (H.T.). This amount refers for the entire duration of the Refonductions Framework Agreement included (three years and renewable three times per twelve-month period)
64210000 - Telephone and Data Transmission Services
72212333 - Contact Management Software Development Services
72212445 - Customer Relationship Management Software Development Services
Authority Type: National Gold Federal Agency / Office
TYPE OF PROCEDURE: OPEN PROCEDURE
Regulation: European Union, with party ...

Documents

 Tender Notice