Providing a Call Center Service to the Labor Inspectorate Tender, Estonia - 121275736

Procurement Summary

Country: Estonia

Summary: Providing a Call Center Service to the Labor Inspectorate

Deadline: 28 Jul 2025

Other Information

Notice Type: Tender

TOT Ref.No.: 121275736

Document Ref. No.: 292962

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: EUR 13200000

Purchaser's Detail

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Tender Details

Short Description of the Procurement: The Labor Inspectorate wishes to obtain a complete solution for a call center during the period 01.01.2026-31.12.2029, which allows for service and outgoing calls, send out SMS notifications, or to carry out clients' mass information through SMS. The structure of a call center is subject -based, ie each There is a separate service number on the topic - the information line. The calls arrived at the service number will be directed to the order of the corresponding information line. Each order is served by a different group of agents and agents may be in different groups at the same time. The agents of the call center are placed all over Estonia. Customer service There is shifts, so several agents are used by one of the call center jobs according to the schedule. The call center of the Labor Inspectorate operates Mon-Fri 9 am-3 pm. During the year nearly 40, 000 are served in a call center Customers.
Procurement sector: classic
Type of Procurement: Services
CPV Discription: Call Services

Documents

 Tender Notice