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TX DEPT CRIM. JUSTICE/INST DIV has floated a tender for Provance Ticketing System. The project location is USA and the tender is closing on 29 May 2019. The tender notice number is IT963080a, while the TOT Ref Number is 32987415. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : USA
Summary : Provance Ticketing System
Deadline : 29 May 2019
Other Information
Notice Type : Tender
TOT Ref.No.: 32987415
Document Ref. No. : IT963080a
Competition : ICB
Financier : Self Financed
Purchaser Ownership : -
Tender Value : Refer Document
Purchaser's Detail
Purchaser : TX DEPT CRIM. JUSTICE/INST DIV
6999 Retrieve Rd, Angleton, TX 77515, USA
Phone : +1 979-849-9306
USA
URL :www.tdcj.state.tx.us
Tender Details
Provance Ticketing System
Response Due Date : 5/29/2019
Solicitation Description : SERVICES FOR MANAGED SUPPORT TO THE PROVANCE TICKETING SYSTEM SOFTWARETHAT IS NOT INCLUDED AS PART OF THE LICENSING AGREEMENT PURCHASED THROUGH THE DATA CENTER SERVICES CONTRACT. THESE SERVICES MAY INCLUDE, BUT ARE NOT LIMITED TO, INCIDENT MANAGEMENT; PROBLEM MANAGEMENT; CHANGE REQUESTS TO INCLUDE EVALUATING CHANGE TO THE ENVIRONMENT FOR NEED AND TIMING, TESTING, PLANNING AND FOLLOWING UP OPERATIONAL CHANGES; SERVICE REQUESTS; RELEASE MANAGEMENT; AND/OR, PROACTIVE SERVICES TO REVIEW AND MAINTAIN GOVERNANCE AND IMPROVEMENTS TO OUR TICKETING SYSTEM. MONTHLY TIMESHEETS WILL BE PROVIDED THAT DETAIL THE ACTUAL HOURS USED.FOR WORK OUTSIDE NORMAL BUSINESS HOURS OF MON-FRI 8AM-6PM EST, THE FOLLOWING UPLIFT TO HOURS CONSUMED: *6PM - 10PM EST: +50% *10PM - 8AM EST: +100%ALL SERVICES WILL BE PROVIDED REMOTELY, UNLESS MUTUALLY AGREED UPON.ANY TRAVEL IS NOT INCLUDED IN THIS PURCHASE ORDER AND MUST BE PRE-APPROVED BY THE TDCJ. IF TRAVEL IS REQUIRED ALL REIMBURSEMENT RATES SHALL NOT EXCEED THE MAXIMUM RATES ESTABLISHED FOR STATE EMPLOYEES UNDER THE CURRENT STATE TRAVEL MANAGEMENT PROGRAM (HTTP://WWW.WINDOW.STATE.TX.US/PROCUREMENT/PROG/STMP/). ANTICIPATED TRAVEL EXPENSES MUST BE PRE-APPROVED IN WRITING BY THE TDCJ.
Class/Item Code : 92045-*Software Maintenance/Support
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