Procurement of Solution for Switchboard and Call Center Tender, Norway - 120453842

Procurement Summary

Country : Norway

Summary : Procurement of Solution for Switchboard and Call Center

Deadline : 07 Jul 2025

Other Information

Notice Type : Tender

TOT Ref.No.: 120453842

Document Ref. No. : 2025-108870

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : NOK 45000000

Purchaser's Detail

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Tender Details

Procurement of a solution for switchboard and call center

The Norwegian Public Roads Administration needs to acquire a cloud-based switchboard and call center solution. The solution will primarily be covered by the Norwegian Public Roads Administration's need to handle inquiries using telephony as a channel as well as SMS for outbound inquiriesto customers. However, the solution should also facilitate other channels such as chat, email and social media to be used during the contract period. The goal is to acquire a solution that contributes to a better user experience for the Norwegian Public Roads Administration's customers. Customers should be able to use their mostPreferred channels when contacting and they will find that the Norwegian Public Roads Administration has a good overview and is available so that they can quickly get answers to their inquiries. At the same time, customers should feel confident that privacy is being taken care of. In order to be able to deliver good user experiences for the Norwegian Public Roads Administration'sIts customers should also facilitate effective work processes that make it easy and quickly to help and guide customers. The solution should be used by a larger number of agents. It is important that the solution is experienced as intuitive as possible, including that screens and the number of clicksreduced to a minimum. The solution will also provide good work support to the Norwegian Public Roads Administration's administrators. It should be easy to share relevant information to customers and they should have tools for easier administration and allocation of resources/agents as well as tools for reporting and...

Documents

 Tender Notice