Procurement of Service Desk Services Tender, Norway - 98113638

Procurement Summary

Country : Norway

Summary : Procurement of Service Desk Services

Deadline : 03 Apr 2024

Other Information

Notice Type : Tender

TOT Ref.No.: 98113638

Document Ref. No. : 132212-2024

Competition : ICB

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

Purchaser : INNOVASJON NORGE
Address: Grev Wedels Plass 9
Town: OSLO
Postal Code: 0158
Attn: Simon Kaute
Phone: 22002500
Norway
Email :simon.kaute@innovasjonnorge.no
URL :http://www.innovasjonnorge.no

Tender Details

The main objective of the procurement is to cover Innovasjon Norge ́s need for an IT service desk, where simple operational and monitoring assignments are also taken care of. Service desk shall function as a single point of contact (SPOC) and support integrator for Innovasjon Norge's internal customers/employees, the IT division, the other business (main office, district office and foreign offices), third parties and other collaboration partners. The service desk shall be available on contact areas such as telephone, email etc. There shall also be physical presence at the main office in the form of onsite, as well as the possibility for resources to participate in various projects at the Norwegian offices. The service shall be provided primarily during standard Norwegian opening hours. In 2022 there were approx. 10, 000- 15, 000 enquiries from around 850 end-users, spread out in offices in all of the country's counties and in approx. thirty countries. Around the rain, approx. 3, 600 of the enquiries were sent by telephone, of which less than 1% were from countries outside the European time zone, the rest came by email or form messages. Approx. 1/3 of our employees are located at the main office in Oslo, around 1/3 are located in the district offices in Norway, while the remaining group is spread abroad in America, Asia, Africa, the Middle East and Europe.

Doc Title: Procurement of service desk services

Contract Type: services
Document Type: Contract Notice
Reference Number: 2024/388162
Contract Type: services
Authority Type: pub-undert
Doc Title: Procurement of service desk services
Dispatch Date: 2024-03-01
Publish Date: 2024-03-04
Submission Date: 2024-04-03

Documents

 Tender Notice