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The INSTITUTE FOR LABOR STUDIES - MANILA METRO MANILA has issued a Tender notice for the procurement of a Procurement for Helpdesk Software Subscription in the Philippines. This Tender notice was published on 29 Nov 2025 and is scheduled to close on 02 Dec 2025, with an estimated Tender value of PHP 330000.00. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 131110480, while the tender notice number is RFQ 2025-11-034 and Registering on the platform.
Procurement Summary
Country: Philippines
Summary: Procurement for Helpdesk Software Subscription
Deadline: 02 Dec 2025
Posting Date: 29 Nov 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 131110480
Document Ref. No.: RFQ 2025-11-034
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: PHP 330000.00
Purchaser's Detail
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Login to see detailsTender Details
Tender are invited for Procurement for Helpdesk Software Subscription
Procurement Mode : Negotiated Procurement - Small Value Procurement (Sec. 53.9)
Classification : Goods
Category : Information Technology
Contract Duration : 12 Month/s
Budget for the Contract : PHP 330, 000.00
Area of Delivery : Metro Manila
Description : MINIMUM SPECIFICATIONS
Helpdesk Software Subscription, One (1) Lot
-All items under this provision reflect only the minimum product specifications. The vendor or supplier may offer a product with higher specifications, provided that all minimum requirements are met.
Duration: 1 year
No. of Agent Licenses: 16
No. of Tickets: Unlimited
Modes of Ticket Entry: Customer Portal, Walk-In, and Support Email
No. of Clients: Unlimited
No. of Premium Support Hours: 12 man-hours for use in any development and support activities.
Renewal Extension: All remaining premium support hours from the previous subscription (100% of unused credits) will be carried over and will adopt the expiration date of the new subscription.
Free 3-month extension of the unused hours past the expiration date.
Supported Platforms:
- Cloud-based online ticketing system, fully compatible with all major web browsers.
- Includes a dedicated mobile application for on-the-go access.
Ticket Management:
- Advanced ticket handling with tags, timelines, and internal notes.
- Merge and split tickets fo...
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