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INSTITUTE FOR LABOR STUDIES - MANILA METRO MANILA has floated a tender for Procurement for Helpdesk Software Subscription. The project location is Philippines and the tender is closing on 02 Dec 2025. The tender notice number is RFQ 2025-11-034, while the TOT Ref Number is 131110480. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country: Philippines
Summary: Procurement for Helpdesk Software Subscription
Deadline: 02 Dec 2025
Other Information
Notice Type: Tender
TOT Ref.No.: 131110480
Document Ref. No.: RFQ 2025-11-034
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: PHP 330000.00
Purchaser's Detail
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Login to see detailsTender Details
Tender are invited for Procurement for Helpdesk Software Subscription
Procurement Mode : Negotiated Procurement - Small Value Procurement (Sec. 53.9)
Classification : Goods
Category : Information Technology
Contract Duration : 12 Month/s
Budget for the Contract : PHP 330, 000.00
Area of Delivery : Metro Manila
Description : MINIMUM SPECIFICATIONS
Helpdesk Software Subscription, One (1) Lot
-All items under this provision reflect only the minimum product specifications. The vendor or supplier may offer a product with higher specifications, provided that all minimum requirements are met.
Duration: 1 year
No. of Agent Licenses: 16
No. of Tickets: Unlimited
Modes of Ticket Entry: Customer Portal, Walk-In, and Support Email
No. of Clients: Unlimited
No. of Premium Support Hours: 12 man-hours for use in any development and support activities.
Renewal Extension: All remaining premium support hours from the previous subscription (100% of unused credits) will be carried over and will adopt the expiration date of the new subscription.
Free 3-month extension of the unused hours past the expiration date.
Supported Platforms:
- Cloud-based online ticketing system, fully compatible with all major web browsers.
- Includes a dedicated mobile application for on-the-go access.
Ticket Management:
- Advanced ticket handling with tags, timelines, and internal notes.
- Merge and split tickets fo...
Documents
Procurement Documents for Philippines
Access a comprehensive library of standard procurement documents specific to Philippines. Here, you'll find all the essential forms, guidelines, and templates required for tender applications and submissions in Philippines
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