Procurement Summary
Country: Norway
Summary: Procurement Help Desk System - Case System for User Support
Deadline: 05 Jun 2026
Posting Date: 08 May 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 140859734
Document Ref. No.: 2026-108276
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: NOK 2000000
Purchaser's Detail
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Login to see detailsTender Details
Procurement help desk system - case system for user support The client for this procurement is ITMidt (inter-municipal IT and digitization cooperation between the municipalities of Melhus, Midtre Gauldal and Skaun) and Orkland municipality. The client wishes to acquire a help desk system that will support a modern, efficient and user-oriented service delivery. The solution will primarily be used by IT departments to handle inquiries, errors, orders and follow-up, but must also be able to be used across organizational units and service areas. The need for a new solution is driven by increasing complexity in the system landscape and higher expectations from users, and the client therefore needs a solution that supports efficient case flow, structured change management and good interaction across roles and professional environments. Orkland is an option municipality for this procurement.
Documents
Tender Notice