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Procurement Help Desk System - Case System Tender - 140859734

The MELHUS MUNICIPALITY has issued a Tender notice for the procurement of a Procurement Help Desk System - Case System for User Support in the Norway. This Tender notice was published on 08 May 2026 and is scheduled to close on 05 Jun 2026, with an estimated Tender value of NOK 2000000. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 140859734, while the tender notice number is 2026-108276 and Registering on the platform.

Expired Tender

Procurement Summary

Country: Norway

Summary: Procurement Help Desk System - Case System for User Support

Deadline: 05 Jun 2026

Posting Date: 08 May 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 140859734

Document Ref. No.: 2026-108276

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: NOK 2000000

Purchaser's Detail

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Tender Details

Procurement help desk system - case system for user support The client for this procurement is ITMidt (inter-municipal IT and digitization cooperation between the municipalities of Melhus, Midtre Gauldal and Skaun) and Orkland municipality. The client wishes to acquire a help desk system that will support a modern, efficient and user-oriented service delivery. The solution will primarily be used by IT departments to handle inquiries, errors, orders and follow-up, but must also be able to be used across organizational units and service areas. The need for a new solution is driven by increasing complexity in the system landscape and higher expectations from users, and the client therefore needs a solution that supports efficient case flow, structured change management and good interaction across roles and professional environments. Orkland is an option municipality for this procurement.

Documents

 Tender Notice


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