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CROATIAN ACADEMIC AND RESEARCH NETWORK CARNET has floated a tender for Procurement of Customer Relationship Management (Crm) Software. The project location is Croatia and the tender is closing on 07 Mar 2024. The tender notice number is 71309-2024, while the TOT Ref Number is 96199946. Bidders can have further information about the Tender and can request the complete Tender document by Registering on the site.
Procurement Summary
Country : Croatia
Summary : Procurement of Customer Relationship Management (Crm) Software
Deadline : 07 Mar 2024
Other Information
Notice Type : Tender
TOT Ref.No.: 96199946
Document Ref. No. : 71309-2024
Competition : ICB
Financier : Self Financed
Purchaser Ownership : Public
Tender Value : EUR 620000.00
Purchaser's Detail
Purchaser : CROATIAN ACADEMIC AND RESEARCH NETWORK CARNET
Address: Ulica Josipa Marohnića 5
Town: City of Zagreb
NUTS-Code: HR050
Postal Code: 10000
Attn: Department for business support of the institution
Phone: 385 16661555
Croatia
Email :nabava@carnet.hr
URL :https://www.carnet.hr/
Tender Details
The subject of this procurement procedure is the upgrade of the Client's existing software solution for customer relationship management integrated with the contact center. The system supports the following communication channels: e-mail, calls and chat. The system enables efficient running of business processes and immediate insight into pdata on users and their queries. The subject of procurement also includes employee education and additional services on request related to the subject of procurement.
Purchase of Customer Relationship Management Software (CRM)
Doc Title: Purchase of Customer Relationship Management Software (CRM)
Contract Type: services
Document Type: Contract Notice
Reference Number: 32-24-OP
Contract Type: services
Estimated Value: 620000.00 - EUR
Authority Type: body-pl-cga
Doc Title: Procurement of Customer Relationship Management Software (CRM)
Dispatch Date: 2024-01-31
Publish Date: 2024-02-02
Submission Date: 2024-03-07
Documents
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