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Procurement of Assistance for further Development Tender - 134958036

The DRAMMEN MUNICIPALITY has issued a Tender notice for the procurement of a Procurement of Assistance for further Development of Drammen Municipality'S Servicenow Solution in the Norway. This Tender notice was published on 03 Feb 2026 and is scheduled to close on 13 Mar 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 134958036, while the tender notice number is 2026-102320 and Registering on the platform.

Procurement Summary

Country: Norway

Summary: Procurement of Assistance for further Development of Drammen Municipality'S Servicenow Solution

Deadline: 13 Mar 2026

Posting Date: 03 Feb 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 134958036

Document Ref. No.: 2026-102320

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

Procurement of assistance for further development of Drammen municipality's ServiceNow solution Drammen municipality uses ServiceNow internally for all employees in a separate service portal. In addition, modules are used for ITIL-based processes, where users can report errors technical equipment or generally turn to for assistance (helpdesk) and the inquiries are followed up whether they are Requests, Incidents, Changes, etc. Separate processes have also been established for HR, among other things, onboarding of new employees is a service in ServiceNow. The municipality currently uses the modules PSDS, ITSM, SPM, HR, CSM in ServiceNow. An assistance agreement must be established for ServiceNow that ensures access to specialized advisory expertise as well as resources to assist with everything from the development of simple user solutions in ServiceNow for more complicated tasks related to architecture, integrations, secure management, upgrading and support of the municipality's ServiceNow solutions. The resources will assist the municipality's own ServiceNow team and ensure that expertise related to what is being developed transferred to the municipality.

Documents

Tender Notice

134958036.zip

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