Procurement - Contact Centre System Tender in Norway - 138023865

Procurement Summary

Country: Norway

Summary: Procurement - Contact Centre System for the Directorate of Digitalisation.

Deadline: 07 Apr 2026

Posting Date: 18 Mar 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 138023865

Document Ref. No.: 185638-2026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: NOK 4000000.00

CPV Classification

79512000 - Call centre
32524000 - Telecommunications system
48222000 - Web server software package
48500000 - Communication and multimedia software package
48510000 - Communication software package
64200000 - Telecommunications services
64215000 - IP telephone services
64216000 - Electronic message and information services
64216110 - Electronic data exchange services
72212222 - Web server software development services
72300000 - Data services
79500000 - Office-support services
79510000 - Telephone-answering services

Purchaser's Detail

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Tender Details

The Norwegian Digitalisation Agency (Digdir) needs a contact centre system to receive and respond to user enquiries by telephone and chat.
Doc Title: Procurement - Contact centre system for the Directorate of Digitalisation.
Contract Type: services
Document Type: Contract Notice

Reference Number: 2026/1660

Contract Type: services

Estimated Value: 4000000.00 - NOK

Authority Type: pub-undert

Doc Title: Procurement - Contact centre system for the Directorate of Digitalisation.

Dispatch Date: 2026-03-17

Publish Date: 2026-03-18

Submission Date: 2026-04-07

Documents

 Tender Notice