Procurement Summary
Country: Saudi Arabia
Summary: Preparing and Activating the Beneficiary Service Center of the National Center for Wildlife Development
Deadline: 24 May 2026
Posting Date: 08 May 2026
Other Information
Notice Type: Tender
TOT Ref.No.: 140866960
Document Ref. No.: 2459189
Competition: ICB
Financier: Self Financed
Purchaser Ownership: Public
Tender Value: Refer Document
Purchaser's Detail
Name: Login to see tender_details
Address: Login to see tender_details
Email: Login to see tender_detailsLogin to see details
Tender Details
Preparing and activating the beneficiary service center of the National Center for Wildlife Development
ID: 1069986 Purpose of the competition: Implementing the unified communication system project. Implementing the unified communication system project, which aims to transform the center from traditional methods into a fully interactive digital system and unify the methods and mechanisms of working and dealing with the public with their various needs and requests through one system. Linked to all channels, throughout the project period and 24 hours/7 days a week, by assigning the customer care center and receiving reports to the National Center for Wildlife Development to a specialized company that has experience in the field of establishing, operating, and developing call centers and support centers. Technical support to provide technical support services to beneficiaries of the center’s services, through preparing a professional model and an integrated beneficiary journey, fundamentally improving the beneficiaries’ experience and raising its quality, through various available channels, which include (phone (inbound – outbound), short text messages (SMS), WhatsApp, email, live web-chat, social media channels, Chatbot, in addition to developing an integrated Customer Relations Management (CRM) system for the center and linking it to the unified system of the call center and the Fitri platform, In addition to the tasks of managing digital channels. Competition type: General competition Place of implementation: Inside the Kingdom, Riyadh region
Documents
Tender Notice