Preparing and Activating the Beneficiary Service Tender - 140866960

The NATIONAL CENTER FOR WILDLIFE DEVELOPMENT has issued a Tender notice for the procurement of a Preparing and Activating the Beneficiary Service Center of the National Center for Wildlife Development in the Saudi Arabia. This Tender notice was published on 08 May 2026 and is scheduled to close on 24 May 2026, with an estimated Tender value of Refer Document. Interested bidders can access detailed Tender information, eligibility criteria, and complete bidding documents by referencing TOT Ref No. 140866960, while the tender notice number is 2459189 and Registering on the platform.

Expired Tender

Procurement Summary

Country: Saudi Arabia

Summary: Preparing and Activating the Beneficiary Service Center of the National Center for Wildlife Development

Deadline: 24 May 2026

Posting Date: 08 May 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 140866960

Document Ref. No.: 2459189

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

Purchaser's Detail

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Tender Details

Preparing and activating the beneficiary service center of the National Center for Wildlife Development
ID: 1069986 Purpose of the competition: Implementing the unified communication system project. Implementing the unified communication system project, which aims to transform the center from traditional methods into a fully interactive digital system and unify the methods and mechanisms of working and dealing with the public with their various needs and requests through one system. Linked to all channels, throughout the project period and 24 hours/7 days a week, by assigning the customer care center and receiving reports to the National Center for Wildlife Development to a specialized company that has experience in the field of establishing, operating, and developing call centers and support centers. Technical support to provide technical support services to beneficiaries of the center’s services, through preparing a professional model and an integrated beneficiary journey, fundamentally improving the beneficiaries’ experience and raising its quality, through various available channels, which include (phone (inbound – outbound), short text messages (SMS), WhatsApp, email, live web-chat, social media channels, Chatbot, in addition to developing an integrated Customer Relations Management (CRM) system for the center and linking it to the unified system of the call center and the Fitri platform, In addition to the tasks of managing digital channels. Competition type: General competition Place of implementation: Inside the Kingdom, Riyadh region

Documents

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