Preliminary Market Engagement for out of Hours Service Tender, United Kingdom - 120665271

Procurement Summary

Country : United Kingdom

Summary : Preliminary Market Engagement for out of Hours Service

Deadline : 21 Jun 2025

Other Information

Notice Type : Tender

TOT Ref.No.: 120665271

Document Ref. No. : P/ABRI 1033/2025

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : Refer Document

Purchaser's Detail

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Tender Details

This is a Preliminary Market Engagement Exercise - this not a tendering opportunity or a call for competition. Abri is seeking information from potential providers to help shape our approach to procuring a modern, efficient, and customer focused Out of Hours (OOH) service. Our goal is to enhance our emergency repair services by gaining insights into market capabilities and innovations, understanding how providers manage similar contracts, and identifying potential improvements in customer experience, technology integration, and efficiency. This will inform the development of a robust and competitive tender specification. We welcome input from providers on service models, technology solutions, and value-added services to ensure high-quality, customer-focused support for our residents at all times. Through this engagement, we aim to: • Gain insights into current market capabilities and innovations. • Understand how providers manage similar contracts and handle emergency call-outs. • Identify potential improvements in customer experience, technology integration, and efficiency. • Inform the development of a robust and competitive tender specification. We welcome input from providers on service models, technology solutions, and value-added services that will help us deliver high-quality, customer-focused support to our residents at all times. This engagement is NOT a call for competition and does NOT form part of a formal procurement process. Responses will inform the development...

Documents

 Tender Notice