Pre Market Engagement for out of Hours Call Tender - 142305176

Procurement Summary

Country: United Kingdom

Summary: Pre Market Engagement for out of Hours Call Service

Deadline: 19 Jun 2026

Posting Date: 30 May 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 142305176

Document Ref. No.: SW/OOH/0117/026

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

79510000 - Telephone-answering services

Purchaser's Detail

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Tender Details

Plymouth Community Homes (PCH) currently provides an Out of Hours Repairs and ASB service through a third party so tenants can report Emergency repairs out of hours. Ahead of the full procurement process PCH wish to undertake pre-market engagement to explore supplier options and services available. The regulatory landscape for social housing has evolved significantly in recent years, with enhanced safety requirements, strengthened consumer standards, and greater regulatory scrutiny. As a result, we are seeking OOH service partners who can deliver reliable, compliant, customer focused services backed by strong reporting and robust operational resilience. Suppliers will need to demonstrate their ability to support our regulatory obligations, work collaboratively on service improvement, and provide focused services backed by strong reporting and robust operational resilience. Suppliers will need to demonstrate their ability to support our regulatory obligations, work collaboratively on service improvement, and provide high quality triage and response to ensure tenant safety and satisfaction
Notice identifier : 2026/S 000-050628
CPV classifications: 79510000 - Telephone-answering services

Documents

 Tender Notice