Pmc for a Case Management System and Reporting Tender - 139492131

Procurement Summary

Country: Ireland

Summary: Pmc for a Case Management System and Reporting Solution for Fiosrú

Deadline: 01 May 2026

Posting Date: 14 Apr 2026

Other Information

Notice Type: Tender

TOT Ref.No.: 139492131

Document Ref. No.:

Competition: ICB

Financier: Self Financed

Purchaser Ownership: Public

Tender Value: Refer Document

CPV Classification

79700000 - Investigation and security services
79720000 - Investigation services
72000000 - IT services: consulting, software development, Internet and support
72230000 - Custom software development services
72250000 - System and support services
72240000 - Systems analysis and programming services
48612000 - Database-management system

Purchaser's Detail

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Tender Details

This is a notice to notify the market that Fiosru are engaging in a Pre-Market Consultation and invite interested parties to respond to the questionnaire on eTenders via the PMC with the eTenders Reference: 7892462. The closing date is 1st May 2026. Fiosrú requires a modern platform that not only supports the management of cases but also strengthens the organisation's ability to meet its strategic priorities of dealing with complaints in a timely, efficient and effective manner as well as promoting confidence in the process for resolving complaints and in investigations. The procurement of a new CMS is a foundational part of Fiosrú-s Digital Roadmap whereby it is intended that digital and data systems will be used to drive secure, efficient and innovative delivery with the goal of being digital by default. The CMS will serve as the main platform for the Complaints and Investigations Directorate which currently comprises of circa 100 staff. However, other business units which form part of the Administration Directorate such as the Statutory Review Unit, the Legal Services Unit and the Data Protection Unit will also access and use the CMS and will require separate and distinct workflows. Fiosrú has adopted a hybrid working model with the majority of staff based in Dublin with offices also in Cork and Longford. Investigative staff, due to the nature of their work, frequently work in the field conducting enquiries
Procedure : Preliminary Market Consultation

Publication Date : 01/05/2026

Deadline : 01/05/2026 17:00:00

Documents

 Tender Notice