Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Tender, United Kingdom - 118428793

Procurement Summary

Country : United Kingdom

Summary : Patient/Citizen Communication, Engagement and Hybrid Mail Solutions

Deadline : 04 Jun 2025

Other Information

Notice Type : Tender

TOT Ref.No.: 118428793

Document Ref. No. :

Financier : Self Financed

Purchaser Ownership : Public

Tender Value : GBP 300000000

Purchaser's Detail

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Tender Details

One-and two-way communications through a range of solutions and communication channels; digital (online) communications, email, SMS, interactive voice response (IVR), agent calls, hybrid mail, surveys & feedback (e.g., NHS Friends and Family Test (FFT) and workforce communications. Lot Structure - Lot 1 - Digital Communications Digital communications including patient portals, Artificial Intelligence, and appointment management - Lot 2 - Messaging Digital messaging including SMS, Whats App etc - Lot 3 - Voice Agent calls & IVR - Lot 4 - Hybrid Mail Digital first Hybrid Mail solutions - Lot 5 - Patient Experience FFT Surveys & Patient Feedback - Lot 6 - Workforce Communications Workforce communications including paging and digital smart badges - Lot 7 - Combined Solutions End to end solution encompassing elements from any Lot which the customer can build from the modularised Lot structure

Notice identifier : 2025/S 000-017717

CPV classifications: 32000000 - Radio, television, communication, telecommunication and related equipment64000000 - Postal and telecommunications services72000000 - IT services: consulting, software development, Internet and support

Documents

 Tender Notice